Withdrawal

1. Right of withdrawal

If mandatory consumer law gives you a right to withdraw from an online digital-service purchase, you may exercise it within the applicable period, commonly 14 days in the EU/EEA. That right may be limited or lost where you expressly request immediate supply and acknowledge the legal consequence after digital performance begins. For Resumea that point is reached when you download a CV: from then on the right of withdrawal no longer applies to what has already been supplied to you. Cancelling future renewal is a separate step and is always available.

Submit a request through the PayPro Global receipt/support link or PayPro Global customer support, and you may also email support@resumea.ai. Include the account email and transaction reference.

2. Immediate access and what you agree to

At checkout you expressly request that the subscription and digital service begin immediately after payment, and you acknowledge that you lose your right of withdrawal in respect of anything supplied to you before the 14 days are up. Resumea records that request, that acknowledgement, the recurring-payment authorization, the disclosure shown, and the Terms version accepted. PayPro Global separately displays its transaction terms at checkout.

3. Cancellation and refunds

You can cancel automatic renewal at any time from Account → Subscription, which opens PayPro Global’s customer account. Cancellation normally takes effect at the end of the current paid billing period and stops the next weekly or monthly charge; it does not by itself refund a charge already made.

Refund requests are assessed under PayPro Global’s checkout terms and refund process together with mandatory law. A refund may also be due where the service is defective, misdescribed, or unavailable. Fraudulent payment or refund abuse may be investigated.

4. Refund timing

PayPro Global sends an approved refund to the original payment method. Bank and card-network processing may affect when the credit appears. Any statutory refund deadline remains unaffected.

5. Model withdrawal form

6. If the service is faulty

The position above concerns changing your mind. It does not apply to a service that is defective or does not match its description: those rights are statutory, cannot be waived, and apply whether or not you have downloaded a CV. If paid features are unavailable or materially fail to conform, contact support with the account email, order reference, and a short description. Mandatory rights to restored conformity, price reduction, or termination remain available.