Consumer information

Withdrawal

Last updated: 29 August 2026

This page explains the EU/EEA right to withdraw from an online purchase, the point at which that right ends, and how Resumea handles refunds. It does not limit any stronger mandatory right under national law.

1. Right of withdrawal

If you are a consumer, you may withdraw from a Resumea access-pass contract within 14 days without giving a reason, provided you have not yet downloaded a CV. The period begins on the day the contract is concluded. To meet the deadline, send an unambiguous statement before the 14-day period ends.

Email the notice to support@resumea.ai. You may use the model form below, but it is not mandatory.

2. Immediate access and what you agree to

At checkout you expressly request that the access pass begin immediately after payment instead of waiting 14 days, and you acknowledge that you lose your right of withdrawal in respect of anything supplied to you before the 14 days are up. Resumea records that request, that acknowledgement, and the version of the Terms accepted.

3. When a refund is available

A full refund is available if you send a valid withdrawal notice within 14 days of purchase and have not downloaded a CV. Downloading a CV is the point at which the paid service is supplied to you: from then on the right of withdrawal no longer applies to what has been supplied, and a refund is not available. Fraudulent payment or refund abuse may be investigated. None of this affects the rights described in section 6.

4. Refund timing

Approved refunds are made without undue delay and no later than 14 days after the withdrawal notice, using the same payment method unless you expressly agree otherwise. You will not be charged a refund fee.

5. Model withdrawal form

To: Resumea — support@resumea.ai I hereby give notice that I withdraw from my contract for the following Resumea access pass: Pass purchased: [7-day / 30-day] Order or payment reference: [if known] Ordered on: [date] Account email: [email] Consumer name: [name] Consumer address: [address, only if sending by post] Date: Signature: [only if submitted on paper]

6. If the service is faulty

The position above concerns changing your mind. It does not apply to a service that is defective or does not match its description: those rights are statutory, cannot be waived, and apply whether or not you have downloaded a CV. If paid features are unavailable or materially fail to conform, contact support with the account email, order reference, and a short description. Mandatory rights to restored conformity, price reduction, or termination remain available.